In such cases, a delay of several days can be expected, but know that we are doing our part to move your car along as quickly as possible. In accordance with your policy, the insurance company has a right to assess and review any and all repairs and supplements prior to us continuing work on the car. If necessary, the tech will take the additional time that is necessary to write a “supplement” of needs. The insurance company has agreed to pay for the repairs to your car, but their preliminary estimate may not fully represent what will be needed to return your car to is pre-loss condition. The damaged portion of the vehicle is removed and the estimate provided by the adjuster is used as a guideline for replacing parts in an economically feasible manner. Once the vehicle is checked in, it is loaded into our management software and a tech will look over the estimate and assess the damage. In the unlikely event that damage should occur to your car while in our care, we assure you that it will be remedied. When we finish your repairs and clean the car for delivery, it generally looks fantastic and the most subtle of old blemishes may look new to you, when in fact they were already on the car.
We then make a full video recording of your vehicle to document the damage as well as unrelated dents, dings, and scratches that are present prior to Hance working on the car. Next, we will “check your car in.” This process involves verifying the VIN number, mileage, and the license plate number.
We have been operating at a highly efficient manner for our small location for nearly 60 years! Step #2: Vehicle Check-In Completing work quickly is important to all parties, but most important is a proper and safe repair that returns your vehicle to its pre-loss state. This does not account for delays in receiving parts, insurance issues, or highly difficult repairs. We will provide you the best guess estimate as to a completion time, but please keep in mind that many factors can affect the date of completion.Īs a general guideline, most small repairs take 3-5 working days and a large collision can take a month or more. If needed, we will also assist you in securing a rental car at this time. Upon arrival at our facility, the first step is to complete the drop off agreement form which allows us to collect your contact information, negotiate with the insurance company, and begin repairs on your vehicle. What You Can Expect from Hance’s Uptown Collision Center – Our 7 Step Collision Repair Process Step #1: Vehicle Drop Off Did you know that all repairs performed at Hance’s Uptown Collision Center have a lifetime warranty on parts and painting?.Did you know that if you would like to leave your vehicle today, Hance’s Uptown Collision Center can get you into a rental right now which will speed up the entire process?.Did you know that you have the freedom to select the body shop of your choice to have your vehicle repaired?.
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